Air source heat pump installation, done properly

Most installations take 2–4 days. A straightforward swap where the cylinder location and radiators are already suitable sits at the shorter end; adding a cylinder, upgrading several radiators or running new pipework pushes towards 4 days. You'll have hot water restored each evening, and we agree the schedule with you before we start.

Sometimes, but less often than people expect. Heat pumps run at lower flow temperatures than boilers, so each radiator needs enough surface area for its room. Our heat loss survey checks every radiator against its room's demand, typically only two or three need upsizing in an average home, and many need none. Any changes are itemised in your fixed quote before you commit.

Almost never. Air source heat pumps are permitted development for most homes in England provided the unit meets siting and noise conditions, which the units we install (around 35dB) comfortably do. Listed buildings and conservation areas can need consent; we'll flag this at your survey if it applies.

We decommission and remove it as part of the installation, including safely capping the gas supply if you want the meter kept for cooking, or supporting a full gas disconnection if you're going all-electric. Removal and disposal are included in your fixed price.

The heat pump carries its manufacturer warranty, up to 7 years on Vaillant, up to 10 years on Viessmann, and our own 2-year workmanship warranty covers the installation itself. MCS certification also gives you access to an independent complaints and resolution process, though in 20+ years we've built our name on not needing one.